Big Al's Bouncy Castle Hire - FAQ's

Q: Do you carry Public Liability Insurance?

A: Yes St Albans Bouncy Castles carries £5 million pounds in full Public Liability Insurance. All current safety and insurance documents are available to see on request.

Q: Do you do both indoor & outdoor events?

A: Yes, for outdoor events rain covers / sun shades are provided for the all arched and enclosed castles as well as a cover for the bouncy castle inflator which is suitable in event of light rain.

Q: How safe are the castles that you supply?

A: Very safe. All our castles were bought in 2005 or later and each come with their own Safety Certificate. Padded safety mats and an extra long extension lead (with RCD adaptor) are both supplied with bookings.

Q: Is VAT applicable or included to the prices on the site?

A: Being a small business VAT is not applicable and so the prices you see on the website are the prices you pay.

Q: Are there any booking charges or cancellation fees?

A: No a booking deposit is not required, and cancellations or re-scheduled bookings are allowed right up to the start of your event with NO CHARGE!

Q: Do you require a deposit on the day I hire your facilities?

A: Yes a £50.00 deposit is required, which will be returned to you at the end of your event, so long as there is no damage or loss to the equipment. We simply ask that our equipment is in the same condition than when it was left with you.

Q: Can I hire a castle and charge a pay per play system?

A: Yes but we strongly recommend that you take out your own Public Liability Insurance for your event in case of injury. We also ask that you do not add posters or other promotional materials on our castles without permission.

Q: Is everyone associated with Bouncy Parties CRB checked?

A: Yes Bouncy Parties staff and all of the entertainers that Bouncy Parties provide for events have all been checked by the Criminal Records Bureau. These documents are available to see on request.

Q: Can you provide supervisors for my event?

A: Please enquire

Q: When do you require the payment and deposit?

A: Both are required at the start of your hire period.

Q: How much space do I need to leave for the castle?

A: There must be a minimum of an additional 4ft at front & back of the castle (for the blower and easy access) and we recommended that there is an additional 2ft on either side of the castle. Please also ensure that there is enough room to bring the castle to the area where you would like it set up, as a trolley is used.

Q: What time do you deliver and collect the castles?

A: Deliveries and collections times are flexible, although typically delivery is made around 10:30am and collection around 7:00pm. Later collections are sometimes available at 9pm and 10pm for just a £10

Q: Is your equipment clean?

A: Yes. Equipment is checked after each use to ensure that it remains clean. We do ask that if you do make a mess on our equipment, that you clean it up as quickly and safely as possible as, if their is substantial mess, a cleaning charge may have to be taken out of your deposit.

We suppply Bouncy Castles in Hemel Hempstead, Bouncy castles in St Albans, Bouncy Castles in Watford, Bouncy Castles in Borehamwood, Bouncy Castles in Barnet, Bouncy Castles in Welwyn Garden City, Bouncy Castles in Hertford, Bouncy Castles in Harpenden, Bouncy Castles in Hatfield, Bouncy Castles in Brookmans Park, Bouncy Castles in Potters Bar.